There are two central concerns when buying a new car – the make and model and the dealer. When researching your choice of car, one is often swayed by the expert’s opinion in print and television reviews, budget, personal preference and what you would like your car to say about you.
Then there is the dealer. This is a far more complex question as dealers are rarely reviewed and you seldom find out the bad news until you encounter a problem, by which time it is too late.
Now here is the good news – absolute assurance of one of the finest cars in the world and one of the finest dealers as recognised by a panel of their peers.
Mercedes-Benz have a habit of sweeping the board – take a look at these stats: A decade or two ago, the three-pointed star was still exclusively the preserve of those who had made a success of their career choice. People still climbing the lower rungs of their career ladder were not given much consideration.
Thanks to the introduction of its latest generation of small cars, the A-Class, CLAClass, GLA-Class and B-Class, Mercedes-Benz now features on corporate fleets for young executives and wins retail custom from 30-something professionals. A consumer can get behind the wheel of a new Mercedes-Benz for as little as £300 a month. Moreover, the brand has such depth and breadth of well-equipped products, from family cars, SUVs, coupés, convertibles and luxury transport, that the same consumer could remain a Mercedes-Benz customer for life.
Now that you have established Mercedes-Benz as one of the finest automobiles in the world, you are faced with where to purchase. At the recent industry awards, there was one dealer that swept the board.
Mercedes-Benz of Guildford & Hindhead named number one for customer service
Putting customers first has resulted in Mercedes-Benz of Guildford & Hindhead being ranked first by the motor manufacturer when it comes to looking after customers.
Part of the Sandown Group, the Slyfield Road Retailer and its sister sites in Basingstoke, Hindhead, Poole, Salisbury and Dorchester have been named Mercedes-Benz Customer Services Team of the Year in recognition of the outstanding levels of service provided to customers. Hosted by TV presenter Dermot O’Leary, the title was revealed at a glittering awards ceremony in London where Sandown was also honoured as one of the top performing groups throughout the Mercedes-Benz retail network.
In announcing the customer services accolade, the judges said that ‘Sandown stood out in a strong field by demonstrating a consistency of approach, ownership and attention to detail to sales and aftersales customers throughout their organisation’.
Gavin McAllister, Sandown’s Managing Director, was delighted that the group had been acknowledged by Mercedes-Benz for its customer care approach and paid tribute to the hard work of colleagues in delivering this to the highest possible standard.
“This special award recognises the shared commitment and dedication of every employee to providing all of our sales and service customers with an exceptional experience,” he explained.
“The win and our ranking amongst the very best performing Mercedes-Benz dealers in the UK have been earned as a result of the significant hard work and passion contributed by each member of the Sandown team. We can all be very proud and motivated by these achievements which we can now build upon to make 2017 another successful year.”
The problem is now solved – purchase one of the finest cars in the world from one of the finest dealers and this most difficult of tasks is reduced to simplicity.