By Guy Hilton, General Manager, Hilton Gatwick Airport The quality of a property’s conference and banqueting facilities is a key influencing factor for businesses looking for a hotel. The style of management, food and beverage service and operations within a hotel all influence the overall decision.
Other factors that sway decisions about which hotel is chosen are location, a meeting and events capacity, accommodation for delegates and if the organizer has a pre-existing relationship with the conference and banqueting hotel team.
Hilton London Gatwick Airport is a popular choice because of its unbeatable location and excellent business conference and banqueting facilities that are able to meet a wide variety of needs. Ultimately though, it is the service that differentiates good from great hotels. Every business wants to be known and understood by its host for delivering the best guest experience possible. With hospitality brands such as Hilton Hotels & Resorts to turn to, individuals and business guests have come to expect competitive rates and packages without compromising quality, efficiency and, above all, a personalised service.
The key always, is communication. If a business is conscientious towards all aspects of conferencing and communicates regularly with clients throughout the process, then an organization will be interpreted as efficient, which is a key element to providing a successful service. It is paramount that venue staff are experienced in every aspect of the service offered. No attention to detail can be overlooked.
Group attendees are more refined than ever, with the desire that their conference or meeting provides healthy catering options.